Delivery Policy

Last Updated: February 10, 2025

MYVITA PRO EU Kft. (“Vita Pro,” “we,” “us,” or “our”) is committed to ensuring that your order is processed and delivered efficiently. Please read the following delivery policy carefully before placing an order on myvita.pro.

Order Processing

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order is shipped, you will receive a confirmation email with tracking details.

Shipping Availability

Currently, we ship only within the European Union (EU). International shipping is not available at this time.

Shipping Methods & Costs

We offer the following shipping options:

  • Standard Shipping (EU): €15 (Delivery in 3-7 business days)
  • Express Shipping (EU): €35 (Delivery in 2-3 business days)

Free Shipping: Orders over €100 qualify for free Standard Shipping within the EU.

Delivery Carriers

We partner with reliable shipping services, including:

  • 📦 DHL
  • 🚛 TNT Express
  • 📨 GLS
  • 🚚 DPD

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website.

Failed Deliveries & Address Errors

  • Please ensure that your shipping address is correct when placing an order. We are not responsible for delays or lost packages due to incorrect address information.
  • If a package is returned to us due to an incorrect address, an additional shipping fee may apply to resend the order.

Lost or Delayed Shipments

If your order has not arrived within the estimated timeframe, please contact our support team at support@myvita.pro. We will work with the carrier to locate your package.

Changes & Cancellations

  • Once an order is placed, we begin processing it immediately. If you need to make changes or cancel your order, please contact us as soon as possible.
  • We cannot guarantee cancellations or modifications once the order has been processed.

Contact Us

If you have any questions about our delivery policy, feel free to contact us at:

  • 📧 Email: support@myvita.pro
  • 📍 Address: Váci út 16. fszt. 12., 1132 Budapest, Hungary