Return & Refund Policy – EU & UK Region

Warranty

At Vita Pro, we stand by the quality of our products and are committed to ensuring customer satisfaction. If you experience any issues with your bottle or believe it is not performing as promised, please contact us at support@myvita.pro. Our team will assist you in troubleshooting, replacing, or accepting a return free of charge within the first 90 days of receiving your Vita Pro bottle. For more details, please see our Limited Warranty section.

Returns & Refunds

If you wish to return your Vita Pro Smart Bottle, please follow these guidelines:

  • Return Request: You must email support@myvita.pro within 30 days of receiving your order to initiate a return.
  • Return Shipping: Return shipping is free within the European Union and the United Kingdom, provided that:
    • ✅ You use the pre-paid return label supplied by the Vita Pro support team.
    • ✅ The product is returned from an address within the EU or UK region.
  • Refunds: Once we receive and inspect the returned product, we will issue a full refund to your original payment method.

Cancellation Policy

We understand that sometimes you may change your mind after placing an order. If you wish to cancel your order, please contact us at support@myvita.pro as soon as possible.

  • ✅ Orders can be cancelled free of charge before they have been shipped.
  • ✅ If your order has already been shipped, you may still refuse delivery or initiate a return within the standard 30-day return window, following the Returns & Refunds process above.
  • ✅ Refunds for cancelled orders will be processed to your original payment method once the cancellation is confirmed or the returned product is received and inspected.

For any questions or assistance regarding order cancellations, please contact our support team at support@myvita.pro.

Return Conditions

For a return to be accepted, the following conditions must be met:

  • ✅ The product must be returned in its original packaging, including all parts and accessories.
  • ✅ The product must be in a donatable condition (clean, undamaged, and functional).
  • ✅ Returns are only accepted from addresses within the European Union or the United Kingdom.
  • ✅ If a product is returned from an initial order, the same customer or shipping address will not be eligible for additional 30-day trials on future purchases of that particular product.

For any questions or assistance, please contact us at support@myvita.pro.